For most products bought online, you have the legal right under the Consumer Contracts Regulations 2013 to change your mind within the 14 day Cooling-Off period and receive a refund.

As our drinkable collagen products are an ingestible supplement, the right to change your mind does not apply, and we cannot accept returns due to quality control, and health & safety. We take great care in producing our collagen and cannot re-stock food products once they have left our control.

Subject to our detailed terms and conditions which you can find here, we are, of course, able to accept returns of our other Products or if we have processed your order in error – or if we have failed to action your request (provided it was before Midnight, the day before your upcoming order date). In this instance, please get in touch via contact page or

Please see our terms and conditions for further details of the Cooling-Off Period and how to return products to us.